Monday 22 February 2021 | 7:00pm
How can we create a kingdom culture in our team, in our organisation? And how can we sustain it? A former senior Boeing executive and workplace ministry pioneer, Al Erisman will plunge us into the story of ServiceMaster, a cleaning company with a remarkable culture sustained through five successive leaders over 70 years.
Founded in the US in 1929, ServiceMaster found success against multiple measures, and by 2000 it was a multinational, publicly-traded company valued at $6 billion, with profit increasing year after year. The Financial Times rated it in the top 20 companies in the world. David Heskett of Harvard Business School described it as having ‘cracked the code’ in the service business by helping workers find a sense of purpose and meaning in their work. In an industry plagued by 500% annual staff turnover, ServiceMaster became known for employees finding a career, giving dignity and honour to work and workers who usually don’t get it.
So how did they do it? ServiceMaster’s focus, with a corporate objective ‘To Honor God in All We Do’, and deeply rooted in the Christian faith of those five leaders, provides lessons for any organisation. Their practices echoed the principles many of us have learnt through Covid: the vital role of essential workers, the importance of ethics, the need for purpose beyond profit, and the call for a new kind of servant leadership
It is possible to run a business or organisation, large or small, this way in a competitive world. Through stories, practices, and principles drawn from his research, Al will illustrate how.